Return & Refund Policy
We want you to be happy with your purchases from The National Memo Store, and are aware that, you may need to return your order.
We accept returns on most items only within 30 days of when your order shipped. We will issue a refund via the original form of payment for the item purchase price, plus tax.
If the item was damaged, we need to be notified within 7 days of receipt. We will replace or refund the item after it is retuned. For collectible models, we may send our replacement parts depending on the damage. Please be sure to return in the original packaging.
Shipping and handling fees will be refunded only if the return is due to our error (e.g. wrong product sent), or if the merchandise was damaged or lost during shipping.
Monogrammed, personalized, gift cards or final sale items cannot returned.
How to Return an Item
In order to return an eligible item, follow the steps below:
- Contact The National Memo Store at CustomerService@nationalmemo.com or 866-615-8827 for return instructions.
- Any item $500 or more returned with no issue (such as damage, defects or shipped in error) will incur a $25 re-stocking fee.
- In order to receive a refund:
- Merchandise must be returned, undamaged, in original carton and packaging, and securely sealed.
- The shipping carton must be returned to address provided and include original packing slip or documentation that describes your reason for return. This will assist our Customer Service Center in processing your return more quickly.
- Item must be returned with any Certificate of Authenticity or original documentation originally included.
A return must be packed carefully. All merchandise is considered to belong to you until we receive it back in satisfactory condition. For your own protection, we suggest that you insure your package with the U.S. Postal Service or Federal Express and that you request a confirmation of delivery or tracking number from the shipper.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.