Refund policy

Return & Refund Policy

We want you to be happy with your purchases from The National Memo Store, and are aware that, you may need to return your order.

We accept returns on most items only within 30 days of when your order shipped. We will issue a refund via the original form of payment for the item purchase price, plus tax.

If the item was damaged, we need to be notified within 7 days of receipt. We will replace or refund the item after it is retuned. For collectible models, we may send our replacement parts depending on the damage. Please be sure to return in the original packaging.

Return shipping is free — we'll provide a prepaid return label for eligible returns.

Monogrammed, personalized, gift cards or final sale items cannot returned.

How to Return an Item

In order to return an eligible item, follow the steps below:

Contact The National Memo Store at CustomerService@nationalmemo.com or 866-615-8827 for return instructions.

In order to receive a refund:
Merchandise must be returned, undamaged, in original carton and packaging, and securely sealed.

The shipping carton must be returned to address provided and include original packing slip or documentation that describes your reason for return. This will assist our Customer Service Center in processing your return more quickly.
Item must be returned with any Certificate of Authenticity or original documentation originally included.

A return must be packed carefully. All merchandise is considered to belong to you until we receive it back in satisfactory condition. For your own protection, we suggest that you insure your package with the U.S. Postal Service or Federal Express and that you request a confirmation of delivery or tracking number from the shipper.

Once your return arrives, we'll take it from there — you'll get an email confirming we've received it. Your refund will be processed and automatically applied to your original payment method within a few business days.